30-Day Free Return Policy
Every piece of jewelry that we make is meticulously crafted with extreme care and is strictly supervised at each level, from the time it is crafted to the time it is shipped. However, for any reason if you decide to return any jewelry, we will surely refund, replace, or exchange any unworn item(s) within 30* days of delivery date. A free of charge pre-paid shipping label will be provided to get your item(s) returned – It is limited to one per customer.
To Return an Item:
Karat Street LLC offers free shipping on all orders within the United States.
- Please visit our Return Order page and follow the given instructions to initiate your return. Once you complete it, please print the return invoice.
- We will email you a fully insured pre-paid FedEx return shipping label within 48 hours (Monday-Friday,) once your return order request is submitted.
- Please note that our return shipping address will be different that our office address as it goes to our insurance company for additional security.
- Put a print out of the return invoice (Printed in step 1) in a new and unused SMALL FedEx box, along with the returned product(s) and the original documentation you received with the jewelry.
- The return shipping label will consist of an outer label and an inner label. Please attach the inner FedEx return label to the small box.
- Put the small FedEx box inside a new and unused MEDIUM FedEx box and paste the outer label on the medium box. Please note: We will NOT accept any packages that are shipped back to us in a used box.
- Drop off the sealed package of your return to any authorized FedEx shipping center and obtain a receipt of the drop off. For security reasons, for products which are of more than $10,000 please make sure to send the return label between Monday to Thursday ONLY. Do not drop off the return outside these days as insurance will be voided. For items valued under $10,000 packages can be dropped off any day of the week.
Click here to find a FedEx Service center. Don’t use a FedEx Drop Box.
- If you are not eligible for a return label please send returns fully insured to:
Karat Street LLC,
9672 Sweetleaf Street, Orlando, FL 32827, USAWhich return carrier to used, is sole decision of the customer; however suggested shipping carriers are UPS, Federal Express and USPS.
The customer will be entirely responsible for any loss/theft during transit to our return center if failing to abide by our guidelines
Terms & Conditions (For Domestic Returns):
- Note: All returned items must have the white security tag attached on the item; Any item that is returned without the security tag attached will not be accepted. This excludes loose diamond purchases.
- All jewelry packages including loose diamonds must be received at our fulfillment center within 30 days from the delivery date.
- All returned items should be with no scratches/marks on the item and no sign of wear; the product should not have been altered in any way. They must be unworn and undamaged in the original boxes along with the original certificates. Any item received, if have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
- All the original diamond certificates (where applicable) and a copy of the original invoice must be included with the package for a full refund to be issued. Any package that has the original certificate(s) missing will be charged a fee of $150.00 per original certificate with no exceptions.
- Karat Street LLC is not responsible for any packages it does not receive, or returns not submitted as per these guidelines
- Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by company check. A refund by bank wire can be requested for a charge of $40. Checks are sent via regular US Mail to the billing address in the original order (unless otherwise requested) and typically deliver within one week after the return has processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks.
- Please allow 3-5 business days for processing after a return is received.
- Orders such as custom mountings or jewelry pieces that were requested but are not specifically shown on our website are non-cancelable and non-refundable items.
- We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.
*Loose Diamonds with or without a mounting and Finished Jewelry purchased for $50,000 or above have 10 day of return policy from the delivery date.